Returns Policy.

Last updated: January 2025

At Sync Sonic, we want you to be completely satisfied with every purchase. If for any reason you are not happy with a product, we offer a straightforward returns process. Please read the following policy carefully, as different conditions apply depending on whether the product has been opened or used.

1. Standard 30-Day Return Window

You may return any unused, unopened product within 30 days of the delivery date for a full refund. The product must be in its original packaging, with all accessories, manuals, and protective materials intact. Items that have been opened but remain unused and in resalable condition may also be returned within this period, though a restocking fee of up to 10% may apply at our discretion.

2. Faulty Products

If you suspect a product is faulty under the manufacturer's warranty period, please contact us immediately. We will arrange a return and test the item. If verified as a manufacturing fault, we will offer a replacement or full refund including return postage costs. If the item is found to be damaged through incorrect installation or misuse, the warranty is voided and the item will be returned to you at your expense.

3. Non-Returnable Items

The following items cannot be returned: custom-built or bespoke products manufactured to your specifications (e.g., custom subwoofer enclosures, custom wiring looms); products that have been physically damaged after delivery through misuse or incorrect self-installation; software, digital products, and gift cards; and items marked as "final sale" or "clearance" at the time of purchase.

4. How to Initiate a Return

To start a return, please contact us at info@syncsonic.store or call 07849 999 932 with your order number and a brief description of the reason for the return. Our team will provide you with a returns authorisation number and instructions on how to send the product back. Please do not send items back without contacting us first, as unauthorised returns may be delayed or refused.

5. Return Shipping

For faulty or incorrectly dispatched products, we will cover the cost of return shipping. For change-of-mind returns, the customer is responsible for return postage. We recommend using a tracked and insured delivery service, as we cannot accept responsibility for items lost or damaged in transit back to us.

6. Refund Processing

Once we receive and inspect the returned item, we will process your refund within 5 working days. Refunds are issued to the original payment method used at the time of purchase. Please allow an additional 3-5 working days for the refund to appear in your bank account or on your card statement, depending on your bank or card provider.

7. Exchanges

We are happy to exchange products for a different model, size, or specification. To arrange an exchange, contact us with your order number and details of the replacement product you would like. If the replacement item is a different price, we will charge or refund the difference accordingly. Exchange items are dispatched as soon as the original item is received and inspected.

8. Faulty Products and Warranty Claims

If a product develops a fault within the manufacturer's warranty period, please contact us and we will liaise with the manufacturer on your behalf. In most cases, we can arrange a direct replacement or repair without requiring you to deal with the manufacturer yourself. Your statutory rights under the Consumer Rights Act 2015 are unaffected by this policy.